Support & Restore

If your personal information is lost or stolen, you don’t have to face it alone. We’re here for you 24 hours a day, seven days week. 

Expert Assistance = Greater Peace of Mind
Support & Restore Feature Descriptions (feature availability varies by plan)
Identity Theft Resolution Specialists

Assigns one of our highly trained and certified resolution specialists to your identity theft case. We go beyond resolution assistance—your case is fully managed until it is resolved.

24/7/365 U.S.-based Customer Care Center

Reach a U.S.-based Customer Care Advocate whenever you need help at 800.970.5182. Our center has English and Spanish-speaking representatives on staff and supports over 100 additional languages. All of our advocates are certified in internet and social media safety and participate in ongoing industry training.

Identity Theft Insurance1

Up to $1M or $2M identity theft insurance, depending on your plan, that provides reimbursement for certain out-of-pocket costs related to the recovery of your identity. The insurance includes stolen funds reimbursement for unrecoverable, fraudulent electronic transfers from checking, savings, and money market accounts.  

Resolution for Pre-existing Conditions

When enrolled through your employer’s benefit program, provides full service resolution for pre-existing identity theft regardless of when it occurred. Helps identify pre-existing conditions by establishing a baseline identity profile report incorporating records going back up to 30 years, which you can review to see whether or not they should be associated with your identity.

401K/HSA Stolen Funds Reimbursement1

The Identity Theft Insurance for select plans includes up to $500K reimbursement for unrecoverable funds removed through unauthorized electronic transfers from employer-sponsored retirement accounts (401k/403b/IRA/Roth), health savings accounts (FSA/HSA/HRA), and employee stock option plans. 

Lost Wallet Vault & Assistance

Assists you with cancelling and replacing the wallet contents added to Dark Web Monitoring (e.g., credit and debit cards and government-issued identification) in the event of a lost or stolen wallet.

Deceased Family Member Fraud Remediation

Resolves the identity theft, if necessary, of an enrolled family plan member who passes away. When a loved one passes on, the deceased’s identity may still be vulnerable to theft.

Fraud Alert Assistance

Get help setting up fraud alerts on your credit reports across the three nationwide credit bureaus. This encourages lenders to take extra steps to confirm your identity before opening new credit. Contact our 24/7 Customer Care Center for assistance in setting up a one-year initial fraud alert that can be renewed with the credit bureaus.

Credit Freeze Assistance

If you have been a victim of identity theft, our Resolution Team can work with you on the steps you need to take to freeze your credit reports at each of the three nationwide credit bureaus.

Legal Care

Gain access to a nationwide network of plan attorneys. Plan includes nine legal services at no additional charge (e.g., simple will) and discounted rates for other legal services. Included in select employer benefits plans only.

Javelin Identity Protection Service Provider Leader

A Leader in Detection & Prevention 3 years running

  1. The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.