Support & Restore

If your personal information is lost or stolen, you don’t have to face it alone. We’re here for you 24 hours a day, seven days week. 

Expert Assistance = Greater Peace of Mind
Support & Restore Feature Descriptions (feature availability varies by plan)
Identity Theft Resolution Specialists

Assigns one of our highly trained and certified resolution specialists to your identity theft case. We go beyond resolution assistance—your case is fully managed until it is resolved.

Online Resolution Tracker

View the status of your open identity theft case and keep track of the communication with your assigned certified resolution specialist through your online dashboard.

Identity Theft Insurance1

Up to $1M or $2M identity theft insurance, depending on your plan, that provides reimbursement for certain out-of-pocket costs related to the recovery of your identity. The insurance includes stolen funds reimbursement for unrecoverable, fraudulent electronic transfers from checking, savings, and money market accounts.  

401k/HSA Stolen Funds Reimbursement1

The Identity Theft Insurance for this plan includes up to $1,000,000 reimbursement for certain unrecoverable funds removed through unauthorized electronic transfers from employer-sponsored retirement accounts (401k/403b/IRA/Roth), health savings accounts (FSA/HSA/HRA), and employee stock option plans.

Mobile App

Keep a pulse on your personal and financial information by accessing key plan features right from your iOS or Android phone. Your phone travels with you, so you won’t have to worry about missing an alert when you’re on the go. And, contact our 24/7/365 Customer Care Center via phone or email with one touch.

Lost Wallet Vault & Assistance

Assists you with cancelling and replacing the wallet contents added to Dark Web Monitoring (e.g., credit and debit cards and government-issued identification) in the event of a lost or stolen wallet.

Deceased Family Member Fraud Remediation

Resolves the identity theft, if necessary, of an enrolled family plan member who passes away. When a loved one passes on, the deceased’s identity may still be vulnerable to theft.

Credit Freeze Assistance

If you have been a victim of identity theft, our Resolution Team can work with you to freeze your credit reports at each of the three nationwide credit bureaus.

Legal Care

Gain access to a nationwide network of plan attorneys. Plan includes nine legal services at no additional charge (e.g., simple will) and discounted rates for other legal services. Included in select employer benefits plans only.

24/7/365 Customer Care Center

Reach an in-house Customer Care Advocate whenever you need help. Our center has English and Spanish-speaking representatives on staff and supports over 100 additional languages. All of our advocates are certified in internet and social media safety and participate in ongoing industry training.

Javelin Identity Protection Service Provider Leader

A Leader in Detection & Prevention four years running and a two-time Leader in Resolution

INFORMATION FOR
Consumers

Compare plans available for direct purchase from ID Watchdog.

INFORMATION FOR
Employees

Check with your employer for plan details. Learn how to help better protect yourself from fraud. 

INFORMATION FOR
Brokers & Employers

Learn more about offering identity theft protection as a voluntary benefit for employees.

  1. The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.