How can we help?

Find answers to frequently asked questions, or contact us directly.

Our customer care center is available 24 hours a day, 7 days a week. CONTACT US BY EMAIL 1-800-970-5182

We offer two products for direct consumer purchase – ID Watchdog Plus and ID Watchdog Platinum. You have the option to select 'Individual' or 'Family' and billing option of 'Monthly' or 'Annually'. Once you have selected your plan, you will be directed to a new page to enter your personal information and a credit card for payment. You will then need to complete the identity verification process for account activation, which includes both personal and financial questions. Once you have successfully completed your registration, 'Activation Complete' will be displayed. If you receive an identity verification error, contact ID Watchdog Customer Care at 800-970-5182, 24 hours a day, 7 days a week, 365 days a year. 

If you are new to ID Watchdog, you’ll receive a welcome letter around your benefit effective date that confirms your enrollment and includes a unique link for creating your ID Watchdog account. To access your online dashboard, visit the account access link in your welcome letter and enter your unique access code. Enter the required information and set up your password and security questions. You will then need to complete the identity verification process for account activation, which includes both personal and financial questions.

If your benefit effective date has passed and you have not received or misplaced your welcome letter, contact ID Watchdog Customer Care at 800-970-5182 and we will be happy to help you set up your account over the phone or re-send the welcome email, if you prefer. 

We are pleased to offer you the option to continue your identity theft service at the same employee rates offered through your benefits program. Just call 800-970-5182 to speak with a customer service representative, add a credit card or debit card to your account’s billing information and authorize ID Watchdog to withdraw the monthly service fee from the card provided. 

If you are an ID Watchdog customer, you will want to immediately call Customer Care at 800-970-5182, 24 hours a day, 7 days a week, 365 days a year. Your identity theft case will be assigned to one of our highly trained and certified resolution specialists. We go beyond resolution assistance – your case if fully managed until it is resolved. 

Yes. With the ID Watchdog Mobile App, keeping a pulse on your personal and financial information has never been easier. Your phone travels with you, so you won’t have to worry about missing an alert when you’re on the go. ID Watchdog mobile app is available from the App Store or Google Play.

Dark web monitoring scans, websites, chat rooms, and other forums known for trafficking stolen personal and financial information for compromised credentials including email addresses and Personally Identifiable Information. You have the ability to enter additional credentials to include in monitoring such as credit cards, bank accounts, driver’s license, etc. through the dashboard or mobile app.

Go to ‘Account Login’ and click on ‘Forgot your username?’ or ‘Forgot your password?’ link. After you enter the email address associated with your ID Watchdog account, first name, and last name, click on the ‘Resend login” or ‘Reset password’ button. An email will be sent to you with username or password reset instructions. 

You may cancel your ID Watchdog product at any time by calling ID Watchdog Customer Care at 800-970-5182, 24 hours a day, 7 days a week, 365 days a year. 

After you login to your dashboard, click on ‘Account’ then select ‘Change Password’ on the secondary navigation banner and follow the instructions. 

After you login to your dashboard, click on ‘Account’ and you will have the option to select ‘Billing Information’, ‘Contact Information’ or ‘Security Questions’ on the secondary navigation banner.  Follow the edit instructions and remember to save changes. 

If you are a broker or employer with a business question, please click here to contact our Client Relations team.