How can we help?

Find answers to frequently asked questions, or contact us directly.

Our customer care center is available 24 hours a day, 7 days a week. CONTACT US BY EMAIL 1-800-970-5182

We offer two products for direct consumer purchaseID Watchdog Select and ID Watchdog Premier. You have the option to select “Individual” or “Family” with a billing option of “Monthly” or “Annually.” When you have selected your plan, you will be directed to a new page to enter your personal information and a credit card for payment. Once we have verified your identity and you have successfully completed your registration, “Activation Complete” will be displayed.  Contact ID Watchdog Customer Care at 800-970-5182, 24 hours a day, 7 days a week, 365 days a year if you have any questions.

If you are new to ID Watchdog, you’ll receive a welcome letter around your benefit effective date that confirms your enrollment and includes a unique link for creating your ID Watchdog account. To access your online dashboard, visit the account access link in your welcome letter and enter your unique access code. Enter the required information and set up your password and security questions. You will then need to complete the identity verification process for account activation, which includes both personal and financial questions.

If your benefit effective date has passed and you have not received or you have misplaced your welcome letter, contact ID Watchdog Customer Care at 800-970-5182, and we will be happy to help you set up your account over the phone or resend the welcome email if you prefer. 

The two plans available through the website are retail products with pricing for individual consumers. Through employee benefits, we offer different plans and pricing. Please check your company’s benefits for plan details.

If you signed up for a plan directly from us, we have changed our plan offerings from Plus and Platinum to Select and Premium. Plus and Platinum are still active for people who have previously enrolled in them. If you would like to change to Select or Premium, please contact our Customer Service Center.

We are pleased to offer you the option to continue your identity theft service at the same employee rates offered through your benefits program. Just call 800-970-5182 to speak with a customer service representative, add a credit card or debit card to your account’s billing information, and authorize ID Watchdog to withdraw the monthly service fee from the card provided. 

If you are an ID Watchdog customer, you will want to immediately call Customer Care at 800-970-5182, 24 hours a day, 7 days a week, 365 days a year. Your identity theft case will be assigned to one of our highly trained and certified resolution specialists. We go beyond resolution assistance—your case is fully managed until it is resolved. With a Limited Power of Attorney, your assigned specialist will place phone calls, obtain detailed information, and submit requests on your behalf. Plus, through your ID Watchdog dashboard, you can view the status of your open identity theft case at anytime.

Yes. With the ID Watchdog Mobile App, keeping a pulse on your personal and financial information has never been easier. Your phone travels with you, so you won’t have to worry about missing an alert when you’re on the go. The ID Watchdog mobile app is available from the App Store and Google Play.

Dark web monitoring scans websites, chat rooms, and other forums known for trafficking stolen personal and financial information for compromised credentials including email addresses and other Personally Identifiable Information. You have the ability to enter additional credentials to include in monitoring such as credit cards, bank accounts, driver’s license, etc. through the dashboard or mobile app.

Go to “Account Login” and click on “Forgot your username?” or “Forgot your password?” link. Enter the email address associated with your ID Watchdog account, first name, and last name, and then click on the “Resend login” or “Reset password” button. An email will be sent to you with username or password reset instructions. 

You may cancel your ID Watchdog product at any time by calling ID Watchdog Customer Care at 800-970-5182, 24 hours a day, 7 days a week, 365 days a year. 

After you log in to your dashboard, click on “Account” then select “Change Password” on the secondary navigation banner and follow the instructions. 

After you log in to your dashboard, click on ‘“Account” and you will have the option to select “Billing Information,” “Contact Information,” or “Security Questions” on the secondary navigation banner. Follow the edit instructions and remember to save changes. 

ID Watchdog Inc. was founded in 2005 in Denver, Colorado with the vision of being the country's leading identity theft protection services provider. After two years of development, ID Watchdog released its first platform in late 2007. Since that time, ID Watchdog has continued to develop its product offering, maintaining a platform that provides services to individuals and to employees through employee benefit programs. In August 2017, ID Watchdog joined the Equifax® family of companies.

In August 2017, ID Watchdog became part of the Equifax® family of companies. The ID Watchdog commitment to providing leading identity theft protection services combined with the power of Equifax help us deliver our best product to you. For example, with the credit resources of Equifax, ID Watchdog is able to provide features, such as credit monitoring, credit scores and reports, and credit report lock, directly to you at an affordable price.

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